Faq
CUSTOMER QUESTIONS
How long will it take to get my order?
You
should receive your order in 3-5 business days. International customers should
allow 8-10 business days. We cannot control the local customs in your country,
therefore some orders may take longer.
Do you ship Internationally
Yes, we ship world
wide. We have happy customers all around the world.
How much does the shipping and handling cost?
Shipping is FREE (anywhere in the world) on all orders over $250!
For all orders below $250, we charge a flat
rate of $11.99 for domestic orders and $22.99 for international orders.
Please note: that international shipping
charges do not include applicable import duties or taxes that are due upon entry
into the destination country. If the destination country imposes import duties
and/or taxes, the customer is responsible for their payment.
Is the package shipped discreetly?
Yes, all
orders are shipped in discreet packaging. There is no mention on the outside of
the package as to what is contained inside. Furthermore, your name or any other
personal information will never be given or sold to any other company. Your
privacy is our utmost concern.
Is it safe to order online?
Absolutely! We use
the safest credit card processing system on the internet. All information about
your order is encrypted, and cannot be viewed by anyone else. Ordering online
using this state-of-the-art processing system is actually much safer than using
your credit card in a restaurant or at the mall.
What name will show up on my credit card
statement
Joepalma Health Products
DROP SHIPPING QUESTIONS
Are the products safe? Yes, most of our
products are all natural herbal supplements. We recommend that anyone with any
medical conditions consult their physician before using our products.
How much do the products cost?
If you sign up
for drop shipping, you will get a minimun of 20% discount on the displayed price
of each of our products. But you are free to set any price for your customers
and make more profits. For more details login or create an account today.
Can I use my own label on your products?
Yes,
we offer private labeling on our products. For more details, send an email to
sales@joepalmahealthproducts.com
Do you offer custom formulations or knock off
products?
Yes, we can make almost any type of product you need. For more
details, send an email to sales@joepalmahealthproducts.com
What kind of payments do you accept?
We accept
credit card payments, western union and moneygram money transfer, and wire
transfer.
WHOLESALE QUESTIONS
Are the products safe?
Yes, most of our
products are all natural herbal supplements. We recommend that anyone with any
medical conditions consult their physician before using our products.
What is the minimum order?
The minimum order
to receive our wholesale pricing is 60 total units. You can mix and match any of
the products to meet the minimum.
How much do the products cost?
If you sign up
for our wholesale products, you will get a minimum of 20% discount on the
displayed price of each of our products. But you are free to set any price for
your customers and make more profits. For more details login or create an
account today.
Can I use my own label on your products?
Yes,
we offer private labeling on our products.
Do you offer custom formulations or knock off
products?
Yes, we can make almost any type of product you need. For more details
send an email to sales@joepalmahealthproducts.com
What kind of payments do you accept?
We accept
credit card payments, western union and moneygram money transfer, and wire
transfer.
How will I know when my merchandise has been
shipped?
You will receive a tracking number by email for all orders shipped by
FedEx.